Balanced Scorecard e Prêmio Nacional da Qualidade: modelos de gestão complementares ou excludentes?

Abstract

This paper aims to present a comparison between two management reference models, the Balanced Scorecard and the Quality Award Excellence Criteria. It was made an appraisal about an eventual complementarity about the models, if there is or not over positioning or finally, if the methods are excludents: if an organization made a choice about one, must give up the other one. The several questions were arisen from postgraduate students of Management, who claimed for more explanation about the use of the other method in their organization, when they already had the other one. The research had searched the foundations of the models and made a comparative analysis between the two models. In the end, an integration in an informational fashion, in which became clarified the capacity of operating together, was carried out. This work intends to be a theoretical reference for such kind of questions in the next editions of the referred Management courses.

Key words: Balanced Scorecard, Quality Award, Management reference model.