Creation and capture of value in the dairy production chain: understanding the relational capabilities of actors

Abstract

Understanding how interorganizational relationships occur and their impact on supply chains has proven to be a very promising field, and the relational capabilities in the processes of creating and capturing value among partners have shown to be relevant. Therefore, this study aims to identify the main relational aspects that enhance and hinder the creation and capture of value by actors in the milk supply chain in the southern state of Minas Gerais. To this end, a qualitative research was developed with actors of this supply chain, which is composed of milk producers, dairy industry and retail. The results point to a very conflictual relationship between producers and industry, hindering the creation and capture of value between these links, whereas in the relationship between industry and retail the scenario was favorable, with consolidated relationships for the processes of creating and capturing value. The present study brought evidence capable of suggesting improvements in the scope of the relational aspects between actors along the flow of the chain studied.