ServDes 2023: Entanglements and Flows Service Encounters and Meanings

Authors

  • Carlo Franzato Pontifícia Universidade Católica do Rio de Janeiro
  • Carla Cipolla Universidade Federal do Rio de Janeiro
  • Cláudia Mont’Alvão Pontifícia Universidade Católica do Rio de Janeiro
  • Edu Jacques Filho Universidade do Vale do Rio dos Sinos
  • Manuela Quaresma Pontifícia Universidade Católica do Rio de Janeiro

DOI:

https://doi.org/10.4013/sdrj.2023.161.01

Abstract

For over thirty years, service design has been intertwined with Strategic Design. From its inception, Strategic Design has been involved in the strategic processes that organizations develop to operate within their ecosystems, and designing product-service systems is among its primary outcomes. Therefore, the SDRJ has consistently published articles on Service Design, tracking the evolution of this approach and paying particular attention to its recent developments. In this profound crisis that humanity is experiencing, Design is elaborating a process of consistent critique and self-critique and Service Design has provided significant insights. The Rio edition of conference, named ServDes.2023, collected and organized some of these insights. Its title 'Entanglements and Flows: Service Encounters and Meanings,' reveals its exploratory character. The conference flowed from the Global North to the Global South, searching for entanglements with other epistemologies and ontologies.

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Published

2024-05-28

Issue

Vol. 16 No. 1 (2023): ServDes 2023: Entanglements and Flows Service Encounters and Meanings

Section

Presentation

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