The impact of employees’ perceptions and attitudes on productivity and quality in manufacturing firms

Authors

  • Bruno Henrique Rocha Fernandes Universidade Positivo - UP
  • Luis Gabriel Abravanel Santos Universidade Positivo - UP
  • Rosemeri Rosalin Paulin Universidade Positivo - UP
  • Jucelia Appio Tibola Universidade Positivo - UP e Horus faculdades

Keywords:

HPWS, Atitude, Percepção, Desempenho Organizacional

Abstract

This study aims to analyze the relationship between the employee’s attitudes and perceptions and the organizational performance in terms of quality and productivity in manufacturing firms. The theoretical basis comes from Resource Based View (RBV) and discussions on High Performance Working Systems (HPWS) which investigated how human resources (HR) practices influence organizational performance. A survey was applied to eleven manufacturing companies with HPWS practices in the south of Brazil and received 294 questionnaires back. Hypotheses relating the constructs of attitude and perception variables with the variables quality and productivity were constructed. The results showed that both attitudes and perceptions affected organizational quality and perception. A negative perception of the work regarding support is inversely related to productivity and an attitude of commitment towards the business is directly correlated with productivity. A negative perception of the work regarding pressure is inversely proportional to the quality and an attitude of pride in the company is directly correlated with quality. However, the explained variance in the regression was low, suggesting that other variables mediate this relationship. Attitudes and perceptions have impact on quality and productivity but other organizational factors like processes and technologies adopted by the firms besides HPWS themselves are relevant, reinforcing RBV assumptions that organizational performance are linked to a set of coordinated resources all together, and not individual resources individually considered.

Key words: attitude, perception, quality, productivity, organizational performance, HPWS.

Author Biographies

Bruno Henrique Rocha Fernandes, Universidade Positivo - UP

Professor Doutor do Programa de Mestrado e Doutorado da Universidade Positivo - UP

Luis Gabriel Abravanel Santos, Universidade Positivo - UP

Doutorando em administração pela Universidade Positivo e professor da UFPR

Rosemeri Rosalin Paulin, Universidade Positivo - UP

Mestre em Administração pela Universidade Positivo - UP

Jucelia Appio Tibola, Universidade Positivo - UP e Horus faculdades

Doutoranda em Administração pela Universidade Positivo - UP e docente da Horus faculdades

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Published

2013-08-25

Issue

Vol. 10 No. 3 (2013): jul/sep

Section

Articles

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