Using system analysis to deepen the understanding of open and user-driven innovation initiatives

Miriam de Magdala Pinto, Letícia Pedruzzi Fonseca


Open and user-driven innovation initiatives are currently proliferating, for example as Living Labs and Citizen Labs. However, they are still poorly understood. We built a framework based on systems analysis with the aim of exploring these initiatives in more detail. We used the framework to investigate five selected initiatives, three of which are certified as Living Labs by the European Network of Living Labs (ENoLL), one of which is the Brazilian National Programme of Telecentres, which was chosen because telecentres play a core role in the Citizen Lab movement, and the last of which was selected because it is external to those movements but is founded on open and user-driven innovation. The framework allowed us to clarify the distinction between commercial and social innovation related to the main purpose of innovation and technological and social innovation related to the initiative’s main outputs. We realised that open and user-driven supraorganisational structures based on triple helix partnerships tend to be more associated with social rather than commercial innovations in terms of their purposes. However, they are well-distributed between social and technological innovation in terms of their outputs, occupying a space not filled by conventional innovation processes and structures.

Keywords: Living Lab, Citizen Lab, social innovation, technological innovation.

Full Text: PDF


  • There are currently no refbacks.

ISSN 1984-2988 - Melhor visualizado no Mozilla Firefox

Licença Creative Commons
Esta obra está licenciada com uma Licença Creative Commons Atribuição 4.0 Internacional [atualizada em 11/11/2016]

Publicação da Universidade do Vale do Rio dos Sinos - Unisinos. Av. Unisinos, 950, Cristo Rei, 93022-750, São Leopoldo, RS, Brasil. Atendimento Unisinos +55 (51) 3591-1122, Ramal: 3219.

Crossref Member Badge Crossref Similarity Check logo