Distance education support systems: An experience at the Distance Education Secretariat (UFRN)

Authors

  • Helio Roberto Hekis Universidade Federal do Rio Grande do Norte - UFRN
  • Idelmarcia Dantas Oliveira Universidade Federal do Rio Grande do Norte- UFRN Secretaria de Ensino a Distância - SEDIS
  • Ricardo Alexsandro de Medeiros Valentim Universidade Federal do Rio Grande do Norte - UFRN Departamento de Engenharia de Biomédica - DEB
  • Jovane Medina Azevedo Universidade do Estado de Santa Catarina - UDESC Escola de Administração e Gerência - ESAG
  • Guilherme Fernandes de Araújo Universidade Federal do Rio Grande do Norte- UFRN Secretaria de Ensino a Distância - SEDIS

DOI:

https://doi.org/10.4013/ete.2013.92.03

Abstract

This article presents two information systems implemented at the Distance Education Secretariat of the Federal University of Rio Grande do Norte (SEDIS/UFRN) to manage information that makes up the planning of the semester and the Information Technology support. The methodology used was an adaptation of the standard information systems development lifecycle. The research strategy was a case study of the use of the system by employees, teachers, tutors and coordinators who work directly or indirectly, in undergraduate distance courses of the Secretariat of Distance Education (SEDIS/UFRN). It is considered that the solution adopted was able to support the management of information, since it directed eff orts to provide higher quality services, aligned to the needs of the participants of distance education.

Key words: distance education, quality of information, information systems.

Author Biographies

Helio Roberto Hekis, Universidade Federal do Rio Grande do Norte - UFRN

Departamento de Engenharia de Produção - UFRN - Area Gestão Estratégica do Conhecimento.

Idelmarcia Dantas Oliveira, Universidade Federal do Rio Grande do Norte- UFRN Secretaria de Ensino a Distância - SEDIS

Bacharel em Administração pela UFRN

Mestre em Engenharia de Produção

Ricardo Alexsandro de Medeiros Valentim, Universidade Federal do Rio Grande do Norte - UFRN Departamento de Engenharia de Biomédica - DEB

Doutor em Engenharia Elétrica

Jovane Medina Azevedo, Universidade do Estado de Santa Catarina - UDESC Escola de Administração e Gerência - ESAG

Doutor em Engenharia de Produção

Guilherme Fernandes de Araújo, Universidade Federal do Rio Grande do Norte- UFRN Secretaria de Ensino a Distância - SEDIS

Bacharel em Ciência da Computação

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Published

2013-11-26

Issue

Vol. 9 No. 2 (2013): jul-dec

Section

Article

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