The e-consumer in light of the perceived value theory: A study on the acceptance of mobile commerce

Dayvisson Emanoel Silva de Souza, Renata F. Baldanza


With the advancement of technologies and devices such as smartphones that allow connection to the internet, other forms of online consumption have emerged. E-commerce, once defined as a computer-mediated trading market, has turned into mobile commerce, or m-commerce, an abbreviated form of the term. However, not all consumers are willing to adopt this new format to consume products and services. The consumer tends to have the intention to consume products and services in which he or she perceives added value in the exchange process. Therefore, this study sought to analyze the antecedent factors of the perceived value and how these factors influence the intention to purchase m-commerce via cell phones. In methodological terms, the data collection was performed through the application of online questionnaires with the help of the Google Forms tool, with 452 of the questionnaires being validated. Constructs from Theories and Models of acceptance of technology are viewed in this study as the prism through which to analyze the acceptance of m-commerce by consumers. Moreover, they are the predictors for the perceived value. The results showed that the constructs perceived utility, perceived ease of use, relative advantage, compatibility, pleasure, and perceived security have a direct influence on the perceived value.

Keywords: smartphones, e-consumer, m-commerce, perceived value.

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